FAQ

Shipping

We offer free shipping across Canada on orders over $99 CAD. Most orders ship within 1-3 business days, with delivery typically taking 5-10 business days depending on your location.

Pet Safety Products

Our Pet Safety collection is chosen with real emergencies in mind — first aid kits, GPS containment, and everyday visibility gear. If you're not sure which safety product fits your pet's needs, reach out to us and we'll help you choose.

Returns & Exchanges

If something isn't right, contact us within 30 days of delivery and we'll help arrange a return or exchange. Items must be unused and in original packaging.

Order Issues

Questions about an existing order, tracking, or a damaged item? Reach out through our contact page and we'll get back to you as soon as possible.

Discount Code

New customers can use code WELCOME10 for 10% off their first order.